Is there anything worse than apartment internet (#firstworldproblem)? As a resident, I can’t help but wonder that the apartment complex chooses it’s providers based on which company gives the largest kickback.
We’ve lived in our apartment for almost 8 months. During that time, we have:
- spent 5 hours on the phone with support
- waited 18 hours in technician arrival windows
- and been without working internet for a solid 2 1/2 weeks
And the terrible website…
The most annoying thing about the company (and I guess it’s cool to share who they are now) is that their website is COMPLETELY UNUSABLE on a mobile device.
I’m not upset that it isn’t responsive. I’m not upset that it doesn’t have a mobile version. I’m upset because it is almost impossible to get to a contact number.
Let me demonstrate:
Hmmm. Can I scroll over? NO!
Can I zoom out? THINK AGAIN SUCKA!
Ok Ok… I’ll click on “My Property” and do a search (I’ll also rotate so I can see just a little more of the screen)
Ah ha! I’ll click on “Support!” This has already taken me too long but I should be able to find a number there!
Are you f****** kidding me?
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