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Bad Design is Bad Customer Service

April 2, 2013 by Josh Leave a Comment

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Is there anything worse than apartment internet (#firstworldproblem)? As a resident, I can’t help but wonder that the apartment complex chooses it’s providers based on which company gives the largest kickback.

We’ve lived in our apartment for almost 8 months. During that time, we have:

  • spent 5 hours on the phone with support
  • waited 18 hours in technician arrival windows
  • and been without working internet for a solid 2 1/2 weeks

And the terrible website…

The most annoying thing about the company (and I guess it’s cool to share who they are now) is that their website is COMPLETELY UNUSABLE on a mobile device.

I’m not upset that it isn’t responsive. I’m not upset that it doesn’t have a mobile version. I’m upset because it is almost impossible to get to a contact number.

Let me demonstrate:

GetHotwired.com Homepage on my iPhone
GetHotwired.com Homepage on my iPhone

Hmmm. Can I scroll over? NO!

Can I zoom out? THINK AGAIN SUCKA!

Ok Ok… I’ll click on “My Property” and do a search (I’ll also rotate so I can see just a little more of the screen)

My Residence "profile" page
My Residence “profile” page

Ah ha! I’ll click on “Support!” This has already taken me too long but I should be able to find a number there!

The tiny sliver of a number you're able to click to call
The tiny sliver of a number you’re able to click to call

Are you f****** kidding me?

Filed Under: Design

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